Abuse policy

The abuse address accepts mail from anyone. It is not behind a web form, a ticket portal, a login, or a captcha, and it is read by a person.

Every report is acknowledged within one business day.

Acknowledgement carries a reference the reporter can quote in follow-up. It is not a verdict; it confirms the report reached a human and is being looked at.

Where a report is confirmed, the reporter is told what action was taken. Where it is not confirmed, the reporter is told why. Silence is not one of the outcomes.

Anything is accepted. This gets acted on the same day.

• Timestamps, with the time zone stated or in UTC.
• Source and destination addresses, and the ports and protocol involved.
• Relevant log excerpts, in plain text rather than as screenshots.
• For mail complaints, the full headers of the offending message.

Automated reports are welcome, including X-ARF and the common feedback-loop formats. There is no rate limit on legitimate reporting and no requirement to register first.

Confirmed abuse suspends the allocation.

We do not require a court order, a subpoena, or a lawyer’s letter to act on a well-evidenced report.

Repeat abuse ends the customer relationship rather than producing a second warning. Where abuse originates from a customer’s own compromised system rather than from intent, the first step is notification and a remediation window; that discretion does not extend to a second occurrence.

The carrier remains the operator of record.

Addressing described on this site is assigned by an upstream Nicaraguan carrier, which remains the holder registered against the prefix. Reports about the prefix may also be sent to that carrier’s own abuse contact, published in the regional registry. Sending to both is not duplication and does not slow anything down.

Service is provided under Nicaraguan law, and the obligations that carry with it are stated in full to prospective customers before commitment rather than discovered afterwards.